71. Linking Service Delivery Processes and Outcomes in Rural Sanitation: Findings from 56 Districts in India, Global Scaling Up Sanitation Project Water and Sanitation Program – Report

The year 2012 marked the close of the Government of India’s (GoI’s) Total Sanitation Campaign (TSC). The program was started in 1999 to achieve universal rural sanitation coverage. Although rural sanitation coverage has increased during TSC, progress still falls short of the program goal of universal coverage. Further, national aggregates also conceal differences between, and within, states and districts in terms of performance on TSC goals. In this context, the question of which service delivery processes are linked with better performance assumes significance. To address this question, the Water and Sanitation Program (WSP), in partnership with the Ministry of Drinking Water and Sanitation (MDWS), undertook an assessment of processes that drive outcomes in sector performance. This assessment distils the findings from 56 detailed district reports on the quality of service delivery processes adopted. It uses a ‘process rating scale’ to identify areas of improvement and gaps in the delivery of the rural sanitation program. District scores on the process rating scale are correlated with district performance in terms of toilet usage to understand whether these factors are correlated and to what extent. Based on this analysis, the assessment identifies priorities for reforms and proposes practical solutions to facilitate the adoption of processes linked with better performance. (Link)


Singh, U.; Kumar, A.; Shah, S.; Samuel, S.; Kullappa, M. 2013. Linking Service Delivery Processes and Outcomes in Rural Sanitation: Findings from 56 Districts in India, Global Scaling Up Sanitation Project Water and Sanitation Program – Report.  Water and Sanitation Program (WSP) – The World Bank. 56 p.

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