41. Service Delivery Indicators and Monitoring to Improve Sustainability of Rural Water Supplies – Briefing Note, Building Blocks for Sustaintability Series

This briefing series was developed under International Water and Sanitation Centre’s Triple-S project. It is intended as a resource for people who make decisions about rural water supply – financing, policy and programme design and implementation. It outlines the basic building blocks for sustainable delivery of water services – such as indicators and targets, aid harmonisation, and professionalisation of community management – and provides evidence and examples from actual practice. Findings and recommendations are based on the results of a multi-country study carried out by Triple-S and a review of broader sector examples and research. Current approaches to monitoring rural water supply often focus on coverage – measured in terms of numbers of systems built and people served. But the reality is that many systems break down within a few years of installation due to lack of proper support for operations and maintenance, and people who were counted as served are left without a reliable service. How to prevent this widespread problem? One of the first steps is a monitoring system that is able to track the level of service over time and the performance of key technical, financial, and management functions so that problems can be anticipated and addressed. (Link)


Lockwood, H.;  Le Gouais, A. 2014. Service Delivery Indicators and Monitoring to Improve Sustainability of Rural Water Supplies – Briefing Note, Building Blocks for Sustainability Series. IRC International Water and Sanitation Centre, Triple-s. 8 p.

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