The potential of Information and Communication Technology (ICT) services in improving service delivery is well recognised. In the water sector, there has been a growing interest in supporting the sustainability of services in recent years. While there are a number of reviews that document different water sector ICT initiatives, the existing literature does not systematically consider the individual initiatives’ success or failure. The objective of this research is therefore to better understand the factors that facilitate and inhibit the success of ICT-based reporting to improve rural water supply sustainability. In this study, ICTs are defined as consisting of the hardware, software, networks, and media for the collection, storage, processing, transmission and presentation of information (voice, data, text, images). The research design employed in this study is Qualitative Comparative Analysis (QCA). QCA helps to identify a variety of causal patterns (based on the contribution of different conditions) that lead to a specific outcome when comparing cases. The focus of the study is on improving water supply sustainability in rural areas. However, ICT initiatives covering urban areas were also included in order to enrich the diversity of mechanisms employed for ICT-based reporting, report processing and related service improvements. (Link)
Welle, K.; Williams, J.; Pearce, J.; Befani, B. 2015. Testing the Waters: A Qualitative Comparative Analysis of the Factors Affecting Success in Rendering Water Services Sustainable Based on ICT Reporting. Making All Voices Count Initiative – A Grand Challenge for Development, Institute of Development Studies (IDS), WaterAid, Information Technology Asset Disposition (itad), IRC International Water and Sanitation Centre. 60 p.